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Great stuff. For anyone working in all kinds of capacities and situations.

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Something I learned from you Zack is that the best feedback masquerades as detailed observations. Instead of saying something like "that presentation was great", you would say something like "I thought it was really interesting that you knew exactly what $CUSTOMER's concerns would be." Sometimes you would say something like that to the person's manager, knowing it would get repeated to them.

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Did I? I don't think I was being sneaky, I probably told the person also. Though I often let managers know when I am impressed with someone's work from their team.

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